Electronic Complaint Form for the Data (Use and Access) Act 2025 (DUAA)

This form allows you to raise concerns about how Matrix College handles your personal data under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025. We will acknowledge your complaint within 30 days and respond as soon as possible.

Your personal information provided in this form will only be used to process your complaint and will be handled in accordance with our privacy policy.

Complaints

Name

Your alternative contact method (optional)

Date of complaint

Description of complaint

Please provide a clear description of your concern, including what happened, when and how you believe your personal data was mishandled (e.g. unauthorised access, incorrect data or lack of transparency)

What outcome are you seeking?

Please tell us what you would like us to do to resolve your complaint (e.g. correct data, delete data, provide information)

Supporting evidence

Upload any relevant evidence, such as screenshots, emails or other documents that support your complaint (box to upload a file) (Optional)

Maximum file size: 20MB

Confirmation of Identity

I confirm that the information provided is accurate and that I am the data subject or their authorised representative.

Consent for Processing

I consent to Matrix processing the personal data provided in this form to handle my complaint.

I agree to the privacy policy

If you are human, leave this field blank.